leah ann connor
leah dot ann dot connor at gmail dot com

Experience - Education - Volunteering - Creative Writing - Running

OVERVIEW

  • Over fifteen years experience in non-profit organizations and small businesses with strengths in website design and management; graphic design and production and internet research.
  • Expertise with Adobe Creative Suite CS4, Microsoft Office, FontLab, and QuarkXpress.
  • Proficiency in HTML, ColdFusion, Google Analytics, internet browser software, e-mail design and marketing, and social media tools.
  • Familiar with several content management systems including Drupal and CMSPlus.
  • Strong academic background in creative writing and liberal arts.
  • Avid long-distance runner and certified running coach with an interest in athletic training and physiology, injury prevention, and sports nutrition.

WEBSITE DESIGN and MANAGEMENT

  • Conceptualized, designed and implemented a new look and feel, navigational structure, and content layout for multiple websites.
  • Managed websites with as many as 6,000 individual pages ensuring quality and accuracy.
  • Wrote, reviewed, edited, proofread and posted materials online using Dreamweaver and content management systems such as Drupal.
  • Developed, implemented and managed website guidelines and policies for content and operation.
  • Advised staff on issues related to web content. Worked collaboratively with other departments to develop online materials and revenue-generating activities.
  • Administered current linkages, negotiating links to the site and recommending links to other sites. Maintained linkages to member organizations, related journals and HSR training programs.
  • Responded to e-mail from website visitors and association members including answering concerns and suggestions for the website. Assured that on-line queries and requests are responded to by appropriate staff in a timely fashion.
  • Coordinated electronic mailing lists and distributes group e-mail messages to members using various software including ConstantContact.com.
  • Monitored website usage and prepared monthly statistical reports documenting the overall number of hits on the website; compiled specialized reports of website statistics for individual departments.
  • Took initiative in improving website by conducting on-going assessment and evaluation of overall site content, the effectiveness of web design and graphics, the need for additional information available online and for the use of further web-based technologies.
  • Compiled data from website surveys and implements necessary improvements.
  • Developed and implemented marketing and promotion plans for the site.
  • Negotiated, maintained, and updated cost-effective contracts with web hosting providers and other related vendors.
  • Managed online registration database for membership, races, and training programs.

GRAPHIC DESIGN

  • Created a wide range of graphic design projects from concept to completion, including brochures, event invitations and programs, order forms, packaging materials, business cards, presentations, webinars, and marketing collateral and online media.
  • Maintained brand integrity in all projects produced. Collaborated on the creation of company-wide style guidelines.
  • Coordinated photo shoots for company photo library. Photographed children for use in presentations and webinars.
  • Restored and touched-up damaged photos of children for memorial booklets.
  • Created original fonts (English print and cursive and Hebrew cursive) with Fontographer/FontLab for use in the creation of handwriting workbooks and other materials.
  • Transformed Handwriting Without Tears pre-existing system of creating student workbooks (a labor-intensive, cut-and-paste, handwritten method) into a completely electronic method by using original fonts and scanned images in Quark 5.0 and InDesign CS2. Created five student workbooks in two languages using the new electronic method.
  • Strong organizational skills with the ability to handle multiple projects at once while completing quality work on a timely basis and within frequent, tight deadlines.
  • Ability to work both independently and with a team.

RESEARCH

  • Researched online college-level business writing courses, related software, tutorials and hand-outs via the internet.
  • Researched the field of health services research, the hospital industry (focusing on Catholic/non-Catholic hospital mergers) and women's health issues on a weekly basis via the Internet, Nexis and other library resources.
  • Compiled a listing of legislation enacted on women's issues over a seventeen year period; researched and prepared a report on the history of the Congressional Women's Caucus.
  • Wrote articles for weekly and monthly newsletters; drafted press releases and briefing papers on RU486, international population issues and clinic access.
  • Researched women's role in the human rights movement in Latin America and women's political activities in Argentina during the transition to democracy.
  • Explored technology and gender issues in the paper, "Cybersex: Computer Sex and the Global Community".
  • Conducted photo/art searches in the National Archives for CFFC's publication Conscience.

PUBLIC RELATIONS/OUTREACH

  • Designed and implemented an outreach project aimed at students and women's studies programs.
  • Coordinated national mass mailings to collegial organizations; increased distribution by 100%.
  • Maintained contact with state activists for CFFC's national grassroots program.
  • Wrote columns with a byline biweekly on social awareness topics for university newspaper.

DEVELOPMENT

  • Drafted appropriate donor correspondence with attention to accuracy, personalization, and timely distribution.
  • Prepared and distributed grant requests and reports.
  • Trained in FundMaster; performed data input and output including gift processing.
  • Handled extremely confidential documents relating to possible donations.
  • Proofread and edited publications, invitations, and other fundraising materials.

COUNSELING

  • Provided support, guidance and counseling on personal and academic concerns for fifty high school students during a six-week program; monitored and evaluated students' progress.
  • Tutored English and algebra; developed a daily calendar of educational and entertaining activities.
  • Served as a role model and held responsible for seventy residents (ages 18 - 21).
  • Counseled residents on career/educational issues and personal affairs.
  • Coordinated and facilitated educational programs on issues such as safer sex and diversity.

ADMINISTRATION/OFFICE MANAGEMENT

  • Managed an office with a staff of six professionals; supervised the work of interns.
  • Organized staff briefings and meetings by serving as a liaison with other organizations.
  • Prepared synthesized analyses of educational conferences by compiling data from surveys.
  • Wrote biographies and introductory scripts for faculty members.
  • Coordinated the financial and logistical planning of trips by tracking/managing the budget.
  • Provided overall support to the Product Manager and Senior Vice President in helping them successfully carry out priorities as they related to operations, marketing, and membership.
  • Proficiency in Windows NT/98/2000, WordPerfect, Microsoft Word, Excel, HTML and E-mail.

PROFESSIONAL EXPERIENCE

Handwriting Without Tears, Cabin John, MD, 1998 - present
Production & Graphic Designer

AcademyHealth, Washington, DC
Manager of Web Services
, 1997 - 2009
Consultant, 2010 - present

A Good Group, Website Designer, Arlington, VA, 1998-present

Hadley Associates, Reading, PA, 1997 - present
Internet Researcher

George Mason University's Graduate Creative Writing Program, Fairfax, VA, 1998 - 2000
Webmaster

George Mason University's English Department, Fairfax, VA, 1998 - 1999
Research Assistant

Help Unlimited, Washington, DC, 1997
Various temporary assignments with non-profit organizations such as:
Centre for Development and Population Activities (CEDPA)
Basic Support for Institutionalizing Child Survival (BASICS)

The Healthcare Forum, San Francisco, CA, 1997
Education/Operations Assistant (Temporary)

Jewish Family and Children's Services, San Francisco, CA, 1996-97
Administrative Assistant for Development and Marketing

Catholics for a Free Choice, Washington, DC, 1995-96
Public Policy Program Assistant

Congressional Caucus for Women's Issues, Washington, DC, 1993-95
Legislative Assistant/Office Manager

Upward Bound, State College, PA, 1993
Tutor/Counselor

Pennsylvania State University, University Park, PA, 1992-93
Resident Assistant

The Daily Collegian, University Park, PA, 1991
Columnist
Viewing society through the choice of footwear
Parenthood vs. profession, why should women do it all?
Trees and clean air give Penn State edge over rival Pitt
Life as a twin rewarding, despite the occasional confusion
The death penalty: causing the United States to go blind?
Surviving 'Turkey Day' as a vegetarian: Pass the tofu
Women's studies not a lesson in homemaking, child-rearing

EDUCATION & CREATIVE WRITING

The Playwright's Lab, Live Arts, Charlottesville, VA, 2006-2007

George Mason University, Fairfax, VA, May 2004

The George Washington University, Washington, DC, May 1996

Pennsylvania State University, State College, PA, May 1993

VOLUNTEERING

Charlottesville Track Club, Charlottesville, VA, 2008-present
Board Member; Volunteer Website Manager and Graphic Designer
RRCA Certified Running Coach

National Association of Anorexia Nervosa and Associated Disorders, Highland Park, IL, 2000-02
Volunteer Website Developer

Mt. Penn High School Class of '89 Ten Year Reunion, 1999
Volunteer Website Developer

National Campaign for Freedom of Expression, Washington, DC, 1997
Volunteer Website Developer

Voters for Choice, Washington, DC, 1995-96
Assisted with information tables and condom distribution at benefit concerts

American Red Cross, Arlington, VA , 1993-96
Maintained weekly correspondence with nursing home resident